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Catio Tunnels support centre
Browse our manuals and how-to videos to follow Omlet's expert advice at your pace. Need parts? Check our spares section. FAQs cover common questions, and our Customer Experience Team is always here to help.
Spares & accessories
Find spare parts for your Catio Tunnels. Choose a view below to locate and purchase the parts you need.
Manuals
Assembly videos
Product FAQs
How do I know which window connection to use?
Omlet Window Box:
The box goes around your window and is attached to the wall around it. This works for most windows, including ones that slide open or opens in or out.
Just measure your window and the height from the ground, put this into the configurator above and it will calculate the size you need. You can then attach another part of the cat tunnel system at either side or straight out from the box by cutting the mesh.
Omlet Window Board:
Perfect for sash windows or other windows where you can safely slot in the board when the window is open.
Saw the board to the correct width of your window, attach the frame ends and secure using a screw driver. The board has a secure cat flap, from which you can start your cat tunnel system.
If you want to, you can also combine a window box with a window board.
Can I attach the tunnels to a door rather than a window?
It’s possible to connect the cat tunnels to practically any structure, including a cat flap in a door.
However, the cat tunnels are not designed to be taken on and off, so you will have limited access to your door.
Is there a lock on the cat flap?
Yes, the cat flap has 4 positions providing you with as much control and safety as possible.
You can adjust it to be fully open in both directions, fully locked in both directions or to swing only one way.
I have a big cat - will the tunnels be strong enough?
Definitely. The cat tunnels have been tried and tested with weights much heavier than really big cats.
The unique, reinforced overlay clip design creates an ultra tough, tightly bonded system of cat walkways that can comfortably hold up to three Maine Coons per tunnel at once.
Can I leave the tunnels outside all year around?
The cat tunnels are designed to be used outdoors for years to come, with UV resistant walkways and powder coated steel weld mesh that stands up to stormy showers and strong sun alike.
However, we recommend that you check the components regularly for signs of corrosion, especially if you live somewhere with extreme weather conditions or close to the sea.
Corrosion will occur if the coating has been scratched or scraped for example. If you do see some, remove any loose rust and touch up with a weather resistant paint.
Are the tunnels suitable for kittens?
Due to the size of the mesh (47.5 x 72.5 mm) you may need extra protection if you want to use the cat tunnels with a kitten or very small cat, like additional mesh or cat run covers.
The need for this depends on the size and breed of your cat. Please make sure you supervise your cat while they are in the tunnels and the catio as they are getting used to it.
Introducing my cat to the Catio Tunnel:
Do I need to have an Omlet catio?
No, you can use any catio with a mesh element to it. You will need to cut a hole in the mesh of your catio to connect to the tunnel system; instructions on how to do this can be found in the assembly guide.
Can I add to my system later?
Yes, the system is completely modular, so you can extend or add new elements at any point.
Are the tunnels predator proof?
While the strong materials and thought out design make it extremely hard for predators to get to your pets, no run is 100% predator proof. Adjust your cat tunnel system depending on which predators are prevalent in your area.
Materials
Mesh: Powder-coated steel
Walkway platforms: HDPE
Clips: Polypropylene
Screws: stainless steel